Return & Refund Policy

Last Updated: 1 May, 2025

This Return & Refund Policy outlines the rules and procedures governing cancellations, refunds, and payment reversals for reservations made through Fareoairway. We understand that travel plans may change, and this policy is designed to clearly explain refund eligibility, processing timelines, and applicable conditions.

All bookings made on our platform are subject to the individual terms and conditions of airlines, hotels, tour operators, transportation companies, and other third-party service providers. Fareoairway acts solely as a booking facilitator and does not have the authority to modify or override supplier-specific refund policies.

1. Scope of This Policy

This policy applies to all travel-related reservations made through our website and covers the following:

• Cancellation and refund eligibility
• Refund request procedures
• Required documentation and verification
• Refund timelines and payment methods

2. Definitions

• Platform: The website operated by Fareoairway.
• Booking: A confirmed reservation completed through the platform.
• User: Any individual who places, manages, or modifies a booking.
• Service Provider: Airlines, hotels, tour operators, or transport partners.
• Refund: The return of eligible funds to the original payment method.

3. Refund Eligibility

A refund request will be reviewed only if the following conditions are met:

• The booking was completed directly through Fareoairway.
• The cancellation request complies with the service provider’s policy.
• A valid booking reference and proof of payment are submitted.
• All required supporting documents are provided, where applicable.

4. Refund Request Procedure

To request a refund, please follow the steps outlined below:

1. Review the cancellation and refund terms mentioned in your booking confirmation.
2. Keep your booking reference number and payment details ready.
3. Submit a refund request with a clear reason for cancellation.
4. Ensure the request is made within the supplier’s allowed time frame.

Our customer support team may contact you for additional information or documentation to verify and process your request.

5. Refund Processing Timeline

Once a refund is approved by the service provider, processing times may vary depending on the original payment method:

• Credit / Debit Cards: Usually processed within 5–10 business days
• Digital Wallets: Typically processed within 3–5 business days
• Bank Transfers: Subject to individual bank processing timelines

Delays caused by banks, card networks, or payment gateways are beyond the control of Fareoairway.

6. Exceptional Circumstances

In limited situations, refund requests may be considered under exceptional circumstances, subject to supplier approval and valid documentation, such as:

• Serious medical emergencies
• Death of an immediate family member
• Government-imposed travel restrictions or natural disasters

7. Policy Updates

Fareoairway reserves the right to update, amend, or modify this Return & Refund Policy at any time. Changes take effect immediately upon publication on this page. Continued use of the website indicates acceptance of the revised policy.

8. Contact Customer Support

For questions related to cancellations, refunds, or payment issues, please contact our customer support team:

Email: support@fareoairway.com
Phone: +1 (888) 622-4471

We are committed to handling refund requests transparently and fairly, in accordance with service provider policies and applicable regulations.